

# Event Details

- **Event Name**: Complaint Handling 1 Day Workshop |Raleigh, NC
- **Event Start and End Date**: Wed, 11 Feb, 2026 at 09:00 am – Wed, 12 Aug, 2026 at 05:00 pm (-05:00)
- **Event Description**: Get ready to level up your customer service game at our Complaint Handling Workshop - where complaints turn into opportunities!About this EventEvent DetailsDuration: 1-Day Practical Training (8 Hours)Timing: 9:00 AM – 5:00 PM (including breaks)Location: Location shared via email ( Complete Address )Format: Classroom Training (Virtual option available on request)Language: EnglishCertificate: Course Completion CertificatePDUs Awarded: 8 Professional Development UnitsContact: info@learnerring.comEvent DescriptionCustomer complaints are inevitable — but losing customers doesn’t have to be.This Complaint Handling Skills 1 Day Workshop is designed to help customer-facing professionals confidently manage complaints, difficult conversations, and emotionally charged situations. Participants will learn practical techniques to resolve issues effectively, reduce conflict, and turn unhappy customers into loyal advocates.In today’s digital world, one negative experience can quickly become a public review. That’s why organisations must equip their teams with the right skills, mindset, and communication strategies to handle complaints professionally and consistently.This highly interactive workshop focuses on:• Understanding why complaints are valuable to business growth• Building empathy and emotional intelligence• Managing hostile or abusive customers calmly• Applying a structured complaint resolution framework (AURA approach)• Communicating with confidence under pressure• Turning customer dissatisfaction into positive outcomesThrough group discussions, case studies, simulations, and role-play exercises, participants gain hands-on experience and real-world tools they can apply immediately in the workplace.Who Should Attend• Customer Service Representatives• Front Desk &amp; Support Staff• Call Centre Executives• Sales &amp; Relationship Managers• Team Leaders &amp; Supervisors• Anyone dealing directly with customersNo prior experience required.Learning OutcomesBy the end of this workshop, participants will be able to:• Explain why effective complaint handling is critical to business success• Respond to customer complaints confidently and consistently• Use the AURA framework to resolve issues professionally• Demonstrate empathy and active listening• Handle hostile customers calmly and constructively• Prevent escalation and manage emotional situations• Turn complaints into opportunities for customer retention🗓 Workshop Agenda (9:00 AM – 5:00 PM)09:00 – 09:30Welcome &amp; Workshop OverviewIntroductionsParticipant expectationsUnderstanding the impact of customer complaints09:30 – 10:30Module 1: Why Complaints Are Good for BusinessThe hidden value of customer feedbackCost of losing customers vs retaining themChanging mindset: from problem to opportunityGroup activity: learning from real complaint scenarios10:30 – 10:45☕ Morning Break10:45 – 11:45Module 2: How Complaints Go WrongCommon mistakes in complaint handlingBehaviours that escalate situationsSelf-reflection exercise based on past experiencesIdentifying personal improvement areas11:45 – 12:45Module 3: The AURA Complaint Handling FrameworkAcknowledgeUnderstandRespondActApplying AURA step-by-stepCase study practice in small groups12:45 – 01:45🍽 Lunch Break01:45 – 02:45Module 4: Core Complaint Handling SkillsBuilding empathy and rapportActive listening techniquesManaging emotions and staying professionalClear communication under pressure02:45 – 03:30Module 5: Handling Hostile CustomersUnderstanding customer angerDe-escalation techniquesMaintaining control in difficult conversationsPractical strategies for challenging interactions03:30 – 03:45☕ Afternoon Break03:45 – 04:30Module 6: Managing Personal Abuse ProfessionallySetting boundaries respectfullyProtecting your confidence and wellbeingWhat to say when customers cross the lineGroup discussion and examples04:30 – 05:00Module 7: Complaint Handling Practice &amp; Action PlanningRole-play simulationsFeedback and coachingPersonal action planWorkshop wrap-up and key takeawaysTraining Methodology• Interactive discussions• Group activities• Case studies• Role plays &amp; simulations• Practical exercises• Real-world examplesKey Benefits✔ Improve customer satisfaction✔ Reduce escalations and complaints✔ Build staff confidence✔ Enhance communication skills✔ Strengthen brand reputation✔ Increase customer loyalty🎓 CertificationAll participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participantsCorporate &amp; Team Training AvailableWant this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at corporate@learnerring.com for details.  https://cdn-az.allevents.in/events1/banners/6c190770-04d9-11f1-888a-7935f87146a8-rimg-w1200-h675-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events7/banners/6c3c9500-04d9-11f1-af80-63c7d4652b84-rimg-w740-h740-dccec6b9-gmir.jpg   https://cdn-az.allevents.in/events7/banners/6c5f5f40-04d9-11f1-af80-63c7d4652b84-rimg-w1200-h675-dcab5a34-gmir.jpg   https://cdn-az.allevents.in/events7/banners/6c7b4bb0-04d9-11f1-9d20-df07b4a7345e-rimg-w1200-h675-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events9/banners/6c9dc7d0-04d9-11f1-af80-63c7d4652b84-rimg-w1200-h675-dc1a161b-gmir.jpg   https://cdn-az.allevents.in/events6/banners/6cba2970-04d9-11f1-888a-7935f87146a8-rimg-w1200-h675-dcaca095-gmir.jpg
- **Event URL**: https://allevents.in/raleigh/complaint-handling-1-day-workshop-|raleigh-nc/100001982496406118
- **Event Categories**: workshops, virtual
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fcomplaint-handling-1-day-workshop-raleigh-nc-tickets-1982496406118
- **Ticket Price Range**: min: 519.25, max: 1452.55, currency: USD

## Event venue details

- **city**: Raleigh
- **state**: NC
- **country**: United States
- **location**: For venue details reach us at info@learnerring.com
- **lat**: 35.8343064
- **long**: -78.636828
- **full address**: For venue details reach us at info@learnerring.com, PH: +1 505 369 2908, Raleigh, United States

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: LearneRRing (https://allevents.in/org/learnerring/27002358)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events6/banners/8cddac7bcf4932371691c4643ab1f287bf7303095bfde885ee27b0012264ffe7-rimg-w1200-h675-dcd4d7d7-gmir.jpg?v=1770546736
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events6/banners/b44b36a90aa464751497455df85fddf93a9a8b3ee022ba0a4aa86ea820d719ce-rimg-w400-h400-dcd4d7d7-gmir.jpg?v=1770546736

## FAQs

- **Q**: When is the event happening?
  - **A:** Wed, 11 Feb, 2026 at 09:00 am (-05:00)
- **Q**: Where is the event happening?
  - **A:** For venue details reach us at info@learnerring.com, PH: +1 505 369 2908, Raleigh, United States
- **Q**: What is the ticket price?
  - **A:** starting from 519.25 up to 1452.55 USD
- **Q**: Who is organizing the event?
  - **A:** LearneRRing
- **Q**: What type of event is this?
  - **A:** workshops, virtual
- **Q**: Where can I find ticket details about Complaint Handling 1 Day Workshop |Raleigh, NC ?
  - **A:** You can find ticket details about this event on AllEvents.

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